Racquets

Shoes

Returns of goods must be within 14 days of purchase
Products must be in its original packaging / Unworn and unused with the original tags/plastic wrap on handle (apply to all racquets) still attached
Item(s) must be in its original box/ covers prior to posting

Please place all the shoes in its original box/ branded they came in.
Please do not mark or alter the boxes in it any way doing so can result in your return being rejected.

We will not accept shoes returned with mark/ damage or dirty soles.

(We reserve the right to refuse your return if the policy has not been adhered to.)

No refund on string/ restringing
Once the returned item(s) has been received at our store, your return request will be sent through manufacturers for the assessments this may take up to 30 days.
After manufacturers processed, please also allow 3-5 business days for Australia Post to return your parcel to our store. The financial institution can take 3-5 business days to process the funds back in to your account.
No refund or exchange on change of mind

All orders, shipping costs inclusive, are in Australian dollars (AUD).

An invoice receipt is required for any claim assessments
Postage cost are not re fundable
Racquets comes with 12 month manufacturer’s warranty on frame only
Restringing charges will apply unless the replacement racquets comes with manufacture strings
Decision on all claims are made and sent through by the manufacturers
Claim process normally takes up to 30 days
Shoes have 6 months manufacturer’s warranty
Replacements on shoes sole warranty is limited to only once
In situations where the model is no longer available a store credit will apply to another goods/ items

credit cannot be taken back as cash (store credit only)

All orders will be shipped within 24-48 hours (Monday-Friday) unless the item is out of stock we will contact you as soon as possible.

All returned items including warranty claims are at the expense of the customer.